Our Online Privacy - Website - Joint Controllers Policy

About You
This Privacy Notice relates to the personal data you give over this website and other data we each collect. We are the data controllers named in the Contact Us section. We are ach Joint Data Controllers which means we each have the authority to use the personal data you give independently of each other, but limited to the uses you agree to in this Privacy Notice.

What Personal Data We Collect
If you give us or we hold your personal information, this indicates that you consent to our using it, and we will treat it in accordance with this policy. We respect your privacy and the choices you make about how you want us to contact you. We collect the following types of information:

Online Services
Personally Identifying Information - We collect personal contact information such as your name, address, contact details including your e-mail address, mobile number and other provided contact details.

We may also ask voluntary questions during registration for certain services so we can understand our users. We can then personalise services for you.

Other Sources
We also collect personal data you provide to us and others, including:
  • any forms you fill in at any time,
  • over the telephone;
  • from interactions with online presences including apps;
  • competition entries; and
We retain your emails as part of our records and may use the information for the purposes set out in this Privacy Notice.

Cookies
We use cookies to improve the performance of our site and give you the best experience we can. Cookies are small files, placed onto your device's memory, or hard drive when visiting most websites. They help the site 'remember' if you've been there previously. In some cases it means it can put on screen things of interest to you. We use cookies for these types of activity: Experience - to track visitors on our website (where they've come from, how long they stay and what they look at when on our site). Security - to protect your personal data and prevent fraudulent activity. Choices - during our signup process these allow you to choose and order our services. Marketing - to see how our campaigns are working. This helps us improve our website design, experience and offers. Information - We use third parties to collect anonymous user information, sometimes through cookies and web beacons. Video - Flash cookies which assist media player functionality without which some video content may not render correctly. Note: Our cookies don't store financial information, or personal details, e.g. your name or address.][check true] You can turn cookies off but if you do this you may not be able to use all services on our websites and you might see more pop-ups and other intrusive advertising, as we won't be able to limit what you see using cookies. You may be able to use some of the site. Some of the cookies are set by business partners (e.g. analytics companies) to track and collect browsing behaviour Others are used to show specific content to you. (We don't control how these cookies are set). If you register for our website, turning off cookies will mean you cannot use this service.

We permit third parties to place cookies and other tracking code on our website to collect your personal data. See our Cookie Policy [link] for more on this.


General
We hold your geographical location data to help provide the service requested.

How We Use Your Personal Data
We store your personal data and use it for the purposes set out below and as notified to you from time to time. We use your personal information to manage and to provide the goods or services ordered and collect payments.

We provide your details to third parties whose products we provide you e.g., products or chosen services we do not have. We may also pass it to outside businesses and others to help fulfil the contract, deliver services and other reasons consistent with this Privacy Notice and others.

We may also need to provide it to other firms who provide us with services (such as an IT management firm) to keep our systems running and other services we need. We will take our normal commercial measures to keep your data safe. We will ensure that these parties only process your personal data in accordance with our express instructions.

We (and third parties under contract with us) use customer contact information to personalise the types of information you receive from us, to determine customer satisfaction with products and/or services we have provided and to improve the operation of our services to you.

Searches and Checks
which does not involve a view of your financial information, just publicly available credit score data as to your status which will not leave a credit footprint and will be automatically deleted after 12 months.

General Uses
We also use your personal data for these purposes:
  • for the purposes of historical, statistical or other research purposes (and we will provide a list to you on request)
  • to tell you of any changes to our terms and conditions or of our Privacy practices. If you continue to deal with us we will treat that as acceptance of our new Privacy terms. You may object to us by notice in writing to the Contact address.
Combining Personal Data
We may combine or match data your personal data to:

for internal business purposes including aggregating information, cross matching and pooling data for effective data management, to understand your needs, improve security, devising, deploying and measuring marketing campaigns and other similar and reasonable business purposes

Marketing
Where you have given consent to market you we will send you our marketing and promotional materials for services, products, surveys, competitions, offers, events and other activities we think useful to you.

Where permitted we may market you with the products of carefully selected third parties.

Who We Share With
We share your personal data for the purposes set out in this privacy notice. Where we share your data with others it is to help us deliver or provide the goods or services required or to provide us with goods or services we need as a business. We will also use it for internal business purposes including effective data management, to understand your needs, improving security of data, for statistical analysis, devising, deploying and measuring marketing campaigns and for such and other reasonable business purposes and operational efficiency improvement .

If we use your personal data to create, develop and test new products this may involve us providing to developers contracted access to your personal data. We will of course limit access and ensure your personal data is properly protected.

Occasionally, we may be required by law enforcement, government contract administrators, and/or judicial authorities to provide personally identifiable information to the appropriate governmental or regulatory authorities under applicable law or regulation. We will disclose personally identifiable information upon receipt of a court order, subpoena, or if required to co-operate with law enforcement investigations. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful to the extent permitted by law

We may disclose your Personal Data acting reasonably if we believe such action is necessary, for example, to protect and defend our rights or property, or to protect the interests of our customers.

Without limiting the above, we may disclose your Personal Data acting reasonably in the following circumstances: (a) to any debt collection agency, credit or fraud monitoring scheme, security agency, or provider of any information relating to you including your personal financial information and details of how you have performed in meeting any obligations you have to us; (b) to any party we have a commercial relationship for the purpose of accounting and auditing; (c) any disclosure as may be required to engage with our professional advisers including, but not limited to, bankers, lawyers, accountants and other consultants; (d) any disclosure within our Data Protection Act notification registered with the Information Commissioner’s Office; and (e) any disclosure as permitted under current UK data protection law

Keeping Your Data
We keep you personal data for the period we have a relationship and may keep it for up to 6 years after that in order to comply with record keeping needs and other legal reasons. We will review our retention of your personal data in line with legal circumstances.

Sending Data Abroad
When we send your personal data to a country out of the EEA it may have a lower legal standard of data protection to our country. Where this is the case we ensure we put in place measures to ensure a similar standard to that we require at home.

Your Rights and Choices
You have a right to access your personal data by contacting us as shown below. We may charge you if your demands are excessive or too frequent to be reasonable.

You can correct your personally identifiable information yourself by contacting us with a request for your change. We will change it if you can prove to our satisfaction that our information is incorrect or inaccurate.

You may ask to have the information on your account deleted or removed; however, because we keep track of certain transaction information, such as past purchases, and other similar information, for legal compliance purposes (including company bookkeeping) we may not be able to delete certain information. If information we hold appears to be inaccurate we will block its use until the position is verified to our satisfaction.

Contacting Us
If you have any questions relating to this Privacy Policy or relating to the transfer of your personal data, please contact us at the address below.

We are the data controllers of your personal data. That means we can each use it. "We" are [insert legal names and, if used at the point of collection, trade names or styles].
You have given us permission to contact you and to provide you with marketing and other materials in the manner indicated at the time you gave permission. Please be aware that you can withdraw any or all of those marketing consents at any time by giving us notice in writing to the address in the Contact Us section.